Times International Payment

FAQs

Frequently Asked Question

If this is your first time registering, please contact your account manager for assistance.

Customer WeChat account: TIP_Payment

Know your customer (KYC)
Updated 2 months ago
We’re a regulated financial services provider, so we’re required to do due diligence on all our customers to make sure we know who is using our services and for what purpose.
As part of this, we carry out ‘know your customer’ (KYC) checks. We collect essential information from customers to verify their identity before or during the process of entering into a new business relationship. 
What is KYC?
KYC is a process used to verify the identity of customers. It helps ensure compliance with regulatory requirements and supports secure and transparent business operations.
How do we conduct KYC? 
We have a comprehensive KYC process that requires our customers – both individuals and businesses – to give us certain information such as their name, address, and government-issued identification documents. We use this information to verify the existence and purpose of the business and to verify the identity of the individuals linked to the business.
For KYC verification we will use digital identification services where applicable. It’s a verification questionnaire that you need to complete, divided into two parts:
The first part is a screen requesting the legal representative personal information.
The second part is a flow for the legal representative to verify their identity. 
Please note: To complete the KYC process, you need to enable camera permissions in your phone’s settings to upload documents or take selfies.
What documents do we need?
As part of the KYC process, you will be required to submit :
Valid Proof of identity and Proof of address:
Proof of ID: A government-issued ID or passport.
Proof of Address: A utility bill or bank statement dated within the last 3 months.
Proof of Business Activity
To verify your business, please provide one of the following:
A link to your website or an online advertisement
A business utility bill, a statement from a previous provider, or an invoice addressed to the business name or business owner. Alternatively, an invoice issued to one of your customers for products or services provided is also acceptable.
A lease agreement for your trading address or store location, signed by both you and your landlord. This document can be older than three months. For wholesale businesses or those selling goods at events, an agreement for the rental of your stock storage space (e.g., warehouse) is also acceptable.
Note: The trading name and trading address must match on all submitted documents. Additionally, documents should be dated within the last three months.
What do you need to do?
As our valued customer, you play an important role in our KYC process. To help us maintain the integrity of our services and prevent financial crime, we ask you to:​
Provide accurate information: please provide us with accurate and up-to-date information about yourself to help us verify your identity.
Cooperate with our KYC procedures: please cooperate with our KYC procedures and provide us with any additional information or documents that we may request.
Report any suspicious activity: if you notice anything suspicious or unusual when using our products (for example, if you see transactions that you don’t recognise), please report them to us immediately.
When you receive a request to complete a KYC verification, the first step you will need to do is to log in with your Teya ID credentials. This will give you access to the required KYC questionnaire.
Once you are logged in, provide all the needed details and follow the on-screen instructions. Upon successful completion of the KYC questionnaire, a confirmation of its submission will be displayed on the screen. 
Important : all information provided as part of the KYC process is used and stored under data protection laws. 
What to Expect Next?
Once you submit your documents and information, our team will review everything within 24–48 hours.
If we need any additional details or documents, the relevant department will reach out to you directly via email. The outcome of the review, in line with our Terms & Conditions, will also be communicated by email.
Please note: If you begin processing transactions before completing the Know Your Customer (KYC) requirements or while we are still awaiting further documents, your payouts will be temporarily held. Funds will be released the day after your account setup is fully complete or according to your regular settlement cycle.
If you have any questions or concerns, please don’t hesitate to contact our Customer Support team.

If you’re being prompted to log in to TIP, it means the product or service you’re trying to access is now a part of TIP, and your old account has been migrated. All you have to do is set up the new password, and you’ll be good to go! You can now use the same details for logging in to any of the TIP products and services.

You can reset your password by clicking on Forgot password, or alternatively, wait 30 minutes for the lockout to end.

If you’re just starting with TIP, you will be required to create your account.

Please contact our account manager for assistance with the registration process.

Customer WeChat account: TIP_Payment

Payment Services

Does your business need a safe, simple and low cost way to accept online payments?

Being able to accept online payments is a basic requirement for any business that works in e-commerce. Doing so safely and at low cost is essential for any supplier you choose to work with. So, who can you rely on to help your business, to work with you, and not against you?

Tip as an online payment service has been providing online payment processing services to small and medium sized enterprises for many years. Many years ago we decided to actively support entrepreneurs as a PayPal alternative. We don’t automatically take the part of buyers, we give you the time to resolve disputes. Moreover, we won’t automatically freeze your funds, or even close your account, just because a computer says that is the thing to do. We talk to you, and we listen.

Your own account manager who is there to help you

Tip works with lots people who run their own businesses. We understand the challenges you face, and we have a lot of experience for you to call upon to help you overcome those challenges. Our Account Managers are experienced people, easily accessible to you, when you need their help. We help you to overcome issues and get your online payments processed and into your account as quick as we can.

Would you like to try out our service first?

We have created a demonstration website “ukgadgetsrus.com” to show you just how simple it is to use Tip. It also proves how seamlessly the Tip payment pages integrate into your website. We have used ‘buy now’ buttons for this demo – but it’s just as easy to integrate using many of the most popular shopping carts that support Tip.

A Tip account gives you the ability to custom brand your payment page to look and feel the same as your website. This gives your customers a seamless and professional checkout experience.

Online payments service features

  • Fast and easy access to your money.
  • Accept payments from all major credit and debit cards.
  • Both a merchant account and payment gateway in one.
  • Fully PCI compliant.
  • No limits on the number of transactions.
  • Your customers won’t need an account to pay you.
  • Free support for your customers from our UK team.
  • Simple and speedy setup.
  • Easy to integrate with your website.
  • Your own UK-based account manager.

What’s stopping you from taking telephone payments?

Being able to accept credit and debit card telephone payments over the phone with a MOTO merchant account can provide your business with a real boost. Some people prefer to talk to a supplier before they enter their card details on a website. But, once they have decided you are the supplier for them, they are ready to pay – there and then.

Of course, being able to find a reliable supplier of telephone payments may seem daunting. However, we are here to help. We work with thousands of organisations that need a straightforward, low cost telephone payments solution they can rely on. And we can help you too.

Telephone Payments tailored to you

Tip is a well-established medium sized enterprise, so we understand the challenges and demands of running a profitable company. We draw on our own experience to remove much of the frustration and hurdles from the payment process and our UK-based support team is here to help you get the most from our services.

Payments Straight to Your Account

Our Telephone Payments solution is designed for small businesses and is simple to set up. Money goes straight into your account, meaning you’ll hold less cash on your premises. The money clears quicker than it would by cheque, allowing you to post out products sooner, to keep your stock moving and profits rising.

Free Online Invoice Platform for your Business

Online invoices are a great way to get paid. With email invoices from Tip, you have the ability to track, remind and monitor incoming and outgoing invoice payments.

Tip invoices can be customised to match you business branding, you can upload a logo, and edit the content. We prompt you about late payments.

We have created a simple, low-cost way to make and send invoices, and for you to track their status. And, we do this without adding any new charges.

Read on and find out more about Tip invoicing and how to create your own customised invoices to get paid fast.

Invoice Payments service features

  • Easy to use portal – create and send invoices in seconds
  • Zero cost PCI DSS compliance – using our service to send invoices means we take care of invoice compliance requirements
  • Unlimited – no limit on the number of invoices you can send
  • Custom emails – use your own logo and branding.
  • Personal consultant – get a dedicated Tip account manager to help with your business
  • All leading credit and debit cards – accept payments from all major credit and debit cards
  • FREE to use – You only pay whatever your standard transaction fee is.

Tracking your invoice payments and making sure you get paid

Our customers – merchants running businesses just like yours – told us just how they wanted the Tip invoice service – MyInvoice – to work. Their biggest pain was being able to track which invoices had been paid and which had not. And they wanted to easily track invoices that had not been paid. Our service makes it really simple to see who has been sent an invoice, whether they have paid or not, and if not, how to send them a reminder to pay.

Take control of your future income

Subscription Payments: Your customers come and they go away. But, if you kept them as regular users for longer your business would be more profitable. A continuous authority to take subscriptions doesn’t just benefit you. Indeed, customers find them convenient as well. Instead of repeatedly giving card details for routine charges, they authorise us to keep their details on file. For this reason we can charge their card each time they buy from you.

In addition, setting up recurring payments ensures you receive your money faster, helps cash flow and lowers billing and collection costs by removing paper bills and automating a portion of accounts receivable. It can improve customer satisfaction by making it more convenient do business with you. Most importantly, whatever business you are in, being able to accept recurring payments is going to help your business succeed.

With a Tip account can I set up subscription payments?

Yes, you can. Accordingly you now have at your finger tips a powerful service to automate your customers’ repeat payments. Moreover, you have access to a wide selection of tracking and reporting tools – ideal for your business.

Subscription Payments Without Breaking the Bank

In addition to our standard transaction processing fees, our recurring payments solution costs just £20 per month.

In return, enabling subscriptions is hassle free, for you and for your customers. As a result they can sign up using payment buttons and links, and you get to watch every payment arrive automatically.

If you’re an existing Tip Merchant Account holder, simply contact your account manager and ask about recurring payments.

If you’re a new customer, use the button to open an account!

Simple to set-up and use

We created our Subscription Payments service to make it as easy as possible for you to set-up and start using. So, speak to your dedicated Tip Account Manager about setting up your Subscription Payments mandates, and how you can manage payments thereafter. Hence, most of all we have made it really easy for you to begin benefiting right away.

Payment terminal products

You can choose to lease a payment terminal when applying for one; the monthly rental fee will be automatically deducted from your linked merchant account.

If only one payment method is required, the merchant must purchase the terminal separately when applying. If the merchant specifies the use of the customer absence payment function in the application form, then the merchant needs to purchase a payment terminal.

“Payment without customer presence” refers to a system or process that handles transactions when the customer is not physically present. It’s often called contactless payment (CNP) (such as online shopping) or recurring/automatic billing methods. The aim is to collect payments without direct interaction with the customer at the time of sale, but it also includes handling cases where customers haven’t paid, requiring reminders or agency intervention.

Contactless transactions (CNP): Common in e-commerce and telephone orders, payment details (card number, CVC) are manually entered into the bank information at the payment terminal to complete the payment.

You can call us, and our after-sales team will mail you a new terminal within 2-3 business days.

Yes, we offer 16-month, 24-month, and 36-month lease options for terminals. Please consult your account manager for details.

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